Refund Policy

We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items. 

IMPORTANT NOTE:

If your order is custom made just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. We only replace items if they are defective or damaged. Buyers assume all risks when choosing the style and fit of their purchase.

If one package is damaged due to transportation, please shot the photos/videos of the product and shipping box you received then send it to us. We will work with the delivery company to compare with the delivery person’s photo/shipping data, after verification we determine your refund!

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.

REFUNDS (IF APPLICABLE)
Method of refund:  All refunds will be credited to your original form of payment.
Product condition: the item be like new in order to return
Refund contact info: send email to [email protected] or contact us
Charges : Depending on the case, the customer or we will need to pay return shipping
Time : 14 business days

WHEN WILL I RECEIVE MY REFUND?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Lost Orders
If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.

Order Modifications or Cancellation
You cannot modify or cancel your order on your end. After your order has been placed, you have 24 hours to contact us and request order modifications (such as a size/color/address change) or cancellation. After 24 hours, your order will have been put into production and can no longer be modified.

We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality knitting or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

Please read our return and refund details carefully.