HQ Rattan Light Fixtures, Wicker Rattan Lampshade, Woven Bamboo Lamp Pendant

PAYMENT

We use Paypal payment gateway. You can pay by all methods that Paypal accepts such as: Paypal, Visa, Mastercard, American Express, Discover,...
All transactions are secure and guaranteed by Paypal. See more at Payment Methods

SHIPPING

1. We are using Free Standard Shipping, which means that all costs we have included in the product price listed on our website, you do not need to pay any extra fees!

2. For international orders, we use a shipping network that combines many delivery companies in many different countries to ensure orders are delivered quickly and at the lowest cost.

3. Ordinary, we pack and send out your order within 3-7 business days. The average delivery time is from 10-20 business days if not delayed by customs controlling and epidemic. Small packages will be delivered faster.

4. We will update the tracking code for you as soon as it is provided by the shipping company.

RETURNS

1. We only refund if the items are defective or damaged. You have 30 calendar days to return an item from the date you received it.

2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. To complete your return, we require a receipt or proof of purchase.

Please read carefully our Return policy. Thank you!

1. DO YOU TAKE CUSTOM ORDER?

Yes. We are happy to accommodate custom orders whenever possible. However, limitations may apply for complex designs due to materials, production, and quality standards. Please contact our team to discuss feasibility.

2. DO YOU SHIP TO MY COUNTRY?

We mainly offer shipping to United State, Canada, Australia, United Kingdom, EU and some countries that you can see in the country section when making payment. If you are in other country, please contact us before ordering.

3. CAN I TRACK MY ORDER?

Yes, we will send you the tracking information via your email as soon as it is provided by the shipping company. You also can track your order here after it is updated.

4. I HAVE OTHER QUESTIONS?

Please contact us by the button on the right your screen if you have any other question. We will respond to you soon!